Fixing the YL 'unusual sign in attempt' verification when syncing

Sometimes when you go to sync your contacts, you'll see a message that says Young Living detected an unusual sign in attempt. This is a check Young Living runs from time to time to confirm it's really you. It's not a problem with Simple Downline, and you can clear it in a few steps.

What to do

  1. When you get the Young Living verification message, tap the button to send the verification email.
  2. Open that email on the same device you're using Simple Downline on. Tapping the link from a different device is the most common reason this doesn't clear.
  3. Tap the link in the email and log in on the Young Living website.
  4. After a successful login, wait 5 minutes, then try to sync in Simple Downline again.

That should let you right through.

If it still won't sync

Go through the verification one more time, then wait 10 minutes before trying again.

This shouldn't happen very often. Whenever it does, just run through these steps and you'll be back to syncing.

Last updated July 11, 2026Was this helpful?