Contacts & Groups
How your Young Living contacts sync and how to organize them.
How contacts sync from Young Living
When the sync runs, what data comes over, and what to do if a contact is missing.
Adding and editing contacts
Add contacts manually, edit details, view history, and search to find anyone fast.
Organizing contacts with groups
Build manual or rule-based groups so campaigns can target the right slice of your downline.
Using filters to control who you message
Personal rules that protect key relationships and prevent duplicate campaign sends.
Groups, filters, and tags
Overview of the three ways to organize contacts: groups, filters, and tags.
Why a contact isn't getting texts
What to check when one contact isn't receiving your messages, including opt-out settings, a saved phone number, and when to have us take a look.
Fixing the YL 'unusual sign in attempt' verification when syncing
If Young Living shows an "unusual sign in attempt" message when you try to sync, here's how to clear it in a few steps.
Why a contact isn't receiving texts
A contact can stop getting your texts when their carrier reports the number can't receive messages. Here's why it happens and how to fix it.
Do international members get texted?
Text campaigns only send to US numbers, so international members are skipped automatically and cost you no credits, while email campaigns still reach them.
How to stop texting a specific contact
Turn on a contact's SMS opt-out so Simple Downline stops sending them campaign texts and stops using credits on them.