How to update your payment method when a payment fails

If a renewal payment fails, your subscription may show as past due. Update your payment method from the subscription screen, then check whether the outstanding payment has cleared.

Update your card

1. Tap More at the bottom.
2. Tap My Account.
3. Tap Manage in the Subscription card.
4. On the Manage Subscription screen, look for the past-due notice.
5. Tap Update Payment Method and enter your new card details.

Saving a new card updates the payment method used by your subscription. It does not, by itself, confirm that the failed invoice has been paid. Return to My Account and check your subscription status. If it still shows past due, contact support so we can check the outstanding payment.

A couple of things to know

While an account is past due, the app hides Change Plan and Cancel Subscription and shows the payment-method action instead. Once the overdue payment is resolved, you can manage your plan again.

If you still run into trouble after updating your card, let us know and we'll take a look.