Why do I see two charges when I upgrade my plan?
If you subscribe and then upgrade, you may see a payment for your starting plan and another for the plan change. Read both invoices to understand what you paid.
What the two charges mean
The first payment is for your starting plan. The later invoice is the adjustment for changing plans during the billing period.
The adjustment accounts for unused time on the old plan and the remaining time on the new plan. The amount depends on when you switch, your plan prices, and any applicable discount or tax. Review the plan-change preview in the app before confirming.
Your total paid is the sum of the payments that actually succeeded, less any separate refunds or credits. Do not count only the second charge. The credit for unused time appears in the plan-change adjustment; it is not necessarily a refund of the entire first payment.
Where your Life Steps discount shows up
If you have a Life Steps subscriber discount, check the discount and proration lines on each invoice. The app's plan-change preview shows the amount due for the switch. If the invoice does not match the preview or an expected discount is missing, contact support with the invoice date.
How to read the payments
- Starting plan payment: the amount you paid when you subscribed.
- Plan-change payment: the net adjustment shown on the upgrade invoice, after its proration and any applicable discount or tax.
Add the successful payments to see what you paid in total. If one payment failed, is pending, or was refunded, use its actual status when adding the amounts.