Account & Billing
Plans, SMS and email credits, and managing your account.
How Simple Downline pricing and credits work
Current plan prices, credit rollover, and how SMS, MMS, and email messages use credits.
Managing your account
Find subscription controls, credit balances, profile details, and sign out.
Buying credit packs
Buy a one-time Text or Email credit pack and check your balance.
Your subscription
Change plans, update payment details, or schedule cancellation.
Why do I see two charges when I upgrade my plan?
Read the original payment and prorated plan-change adjustment together.
How to update your payment method when a payment fails
Update your card after a failed payment, then check the outstanding invoice.