Why a message still shows in Upcoming Sends after it already sent
An entry can appear in Sends while the same campaign still appears in Upcoming Sends. The Upcoming row is a preview, so its presence alone does not show that another send is queued.
What's happening
Home loads the latest send history and preview when you return to it or bring the app back to the foreground. After a campaign appears in Today's Sends, the app hides its preview for today. An older Home view may still show it until the data reloads. A preview for a later date may remain because it represents a different scheduled run.
Will it send twice?
An old preview is not evidence of a duplicate send. Welcome tracks contacts already greeted, and a one-time Welcome on newer accounts disappears from campaign and Upcoming Sends views after it finishes. If the row remains after Home reloads, support can check the campaign, its target date, and the send records.
What to do
- Open More → Sends and check the completed send record and its contact list.
- Return to Home to reload the preview. Check the date in the Upcoming Sends heading.
- If the entry still appears for today, or you are concerned about a repeat send, contact support with the campaign name and the date shown.