Can I keep my existing phone number?
Short answer: no. Simple Downline gives you a brand new texting number as part of setup instead of moving over a number you already have (for example, one from Project Broadcast).
How you get your number
During onboarding you pick your number:
- Search with a 3-digit area code or 5-digit US ZIP code.
- Review the available local numbers shown for that search.
- Tap the one you want, then tap Select This Number.
That number is yours going forward. Numbers are US-only.
What this means for your old number
Your old number won't carry over, so any texting you did from it stays there. Once you're set up, let your contacts know your new texting number so they know where messages are coming from.
Your contacts still come with you
Your current Young Living downline syncs separately from your texting number. After setup, check Contacts to see which members have appeared.
You can also use the optional CSV import to bring over inactive members and prospects from another service, such as Project Broadcast.
If you have questions while you're getting started, contact support.