Inbox
Read and reply to incoming texts and emails from contacts.
Reading and replying in the Inbox
Where incoming messages show up, how filters and search work, and how to reply.
Using saved replies
Create Custom replies and insert them from the Inbox content menu.
Sharing your contact card
Attach your contact card and understand its MMS credit cost.
How email delivery works
How campaign email is submitted, why mail may land in junk, and how billing email differs.
Text message content filtering
Simple Downline has no banned-word list; carriers and Twilio may still filter some messages.