Why didn't my scheduled campaign send?

If you set a custom campaign to go out at a certain time and it didn't, check whether it was turned on and whether its send time fell inside the sending window. A campaign must be on (green switch) to be picked up.

Check the switch

1. Open Campaigns and tap the Custom tab.
2. Find your campaign and look at the toggle.
3. If it's off, tap it so it turns green.

You don't need to recreate the campaign once it's on. If its scheduled time has passed today and you turn it on while its sending window is still open, the app checks for due custom campaigns about every five minutes. Texts can send from 11am until 6:55pm Central; emails can send from 8am through 8pm Central. Delivery is limited to those windows. If the scheduled date has already passed, contact support so we can check what happened; don't assume a missed send will go out the next morning.

Quick things to confirm

• The campaign is pointed at the right group.
• You have enough credits for the messages to that group. A short balance can block this send; adding credits later does not guarantee the missed date will catch up. Check More → Sends for completed activity, and contact support if the scheduled send or recipients are missing.

What to read next

• Creating a new campaign
• Buying credit packs