Why didn't my scheduled campaign send?

If you set a custom campaign to go out at a certain time and it didn't, the most common reason is the campaign switch was still off when the send ran. Only campaigns that are toggled on (green switch) at send time get picked up.

Check the switch

1. Open Campaigns and tap the Custom tab.
2. Find your campaign and look at the toggle.
3. If it's off, tap it so it turns green.

You don't need to recreate the campaign once it's on. If you turn it on between 11am and 5pm central, the campaign will send later that same day. If you turn it on after that window, it goes out on the next morning's send. Daily sends start processing around 11am central.

Quick things to confirm

• The campaign is pointed at the right group.
• You have enough credits to cover everyone in that group. If you're short, the send is held and catches up once credits are added.

What to read next

• Scheduling a campaign
• Buying credit packs